Refund & Cancellation Policy

At Social Sherpa, we strive to ensure a smooth and transparent experience for all our clients. This Refund & Cancellation Policy outlines the terms under which refunds, cancellations, or adjustments may be considered for our creative, branding, marketing, web, or production-related services.

1. Project Initiation & Payments

Once a project has been initiated and the initial payment has been made, the amount is non-refundable.
This is because project planning, resource allocation, and creative groundwork begin immediately after confirmation.

2. Cancellation by Client

If you choose to cancel the project:

• Before work begins: Refunds may be considered on a case-by-case basis, after deducting administrative or consultation costs (if applicable).
• After work has started: No refunds will be provided for any payments made.
• Ongoing retainers or monthly service contracts: You may discontinue future billing cycles, but payments already made are non-refundable.

3. Refunds for Services

Since our services involve time, expertise, and creative effort, refunds are not applicable for:

• Delivered work or completed project stages
• Services that are in progress
• Delays caused by lack of client feedback, approvals, or inputs
• Change in scope after project commencement

If a specific deliverable does not meet the agreed brief, we will work with you to make reasonable revisions in line with the project scope.

4. Third-Party Costs

Payments made to third-party vendors—such as hosting providers, plugins, domains, advertising platforms, subscription tools, or stock assets—are non-refundable, as these are governed by the vendor’s own policies.

5. Project Delays or Holds

If a project is put on hold by the client for more than 30 days, Social Sherpa reserves the right to:

• Reassess project timelines
• Adjust pricing (if required)
• Close the project without refund

Reactivation may require an additional fee depending on the scope and timeline.

6. Cancellation by Social Sherpa

We reserve the right to cancel or refuse service in case of:

• Non-payment
• Repeated delays in approvals or communication
• Violation of our Terms & Conditions
• Misuse of our services

In such cases, payments already made remain non-refundable.

7. Contact for Refund or Cancellation Requests

For any questions or formal refund/cancellation requests, please contact:

Social Sherpa
📧 contact@sherpa.social

We aim to respond to all requests within 3–5 business days.